FrontNest Terms of Use

Last updated: 24 April 2026

1. Agreement and Acceptance

These Terms of Use govern access to and use of FrontNest, including the FrontNest website, apps, software, documentation, support tools, and related services.

By accessing or using FrontNest, the customer and each authorised user agree to be bound by these Terms of Use.

If you use FrontNest on behalf of a hotel, company, or other organisation, you confirm that you have authority to bind that organisation to these Terms.

2. Nature of the Service

FrontNest is a subscription-based hotel operations platform. It is designed to support business workflows such as:

• reservations
• room management
• housekeeping
• maintenance
• finance
• reporting
• document and export generation

FrontNest is a business tool. It is not legal, tax, accounting, or regulatory advice.

3. Eligibility and Authorised Use

FrontNest may only be used:

• for lawful business purposes;
• by authorised users acting for the subscribing hotel or organisation;
• in accordance with these Terms, applicable law, and any written plan, quote, invoice, or subscription arrangement agreed with FrontNest.

You must not use FrontNest if doing so would violate any applicable law, regulatory obligation, confidentiality duty, or third-party right.

4. Subscription, Fees, and Access

4.1 Subscription Basis

Access to FrontNest is provided on a subscription basis for the period stated in the applicable quote, invoice, activation record, or written agreement.

FrontNest may offer different plans or feature entitlements, including optional add-ons such as finance features, department-device functionality, or inventory controls.

4.2 Fees

The customer must pay all applicable subscription fees, setup fees, support fees, or other agreed charges in the amount, currency, and timeframe stated by FrontNest.

Unless stated otherwise in writing:

• fees are payable in advance;
• access may be limited, suspended, or not renewed if payment is overdue;
• taxes, duties, levies, and bank charges are the customer’s responsibility unless the invoice states otherwise.

4.3 Renewals

Unless FrontNest states otherwise in writing, a subscription continues only for the paid or agreed period and may be renewed by agreement and payment of the applicable renewal fee.

4.4 No Refunds

All fees paid to FrontNest are non-refundable, including for:

• partial subscription periods;
• early cancellation;
• non-use;
• reduced usage;
• suspension arising from a breach of these Terms;
• feature decisions made by the customer after activation.

The only exception is where:

• FrontNest expressly agrees in writing to a refund; or
• a refund is required by applicable law and cannot lawfully be excluded.

5. Customer Responsibilities

The customer is responsible for:

• ensuring that information entered into FrontNest is lawful, accurate, and appropriately obtained;
• managing its staff accounts, passwords, devices, and internal permissions;
• protecting exported reports, PDFs, invoices, receipts, and downloaded files;
• maintaining its own internet connectivity, devices, and local security;
• reviewing important operational, financial, and legal outputs before relying on them.

The customer is also responsible for ensuring that its use of FrontNest complies with:

• hotel industry obligations;
• employment obligations;
• tax and accounting requirements;
• privacy and confidentiality obligations owed to guests, staff, and third parties.

6. Customer Data

As between FrontNest and the customer:

• the customer retains ownership of customer data it enters into FrontNest; and
• FrontNest may use and process that data only to provide, maintain, secure, support, improve, and lawfully administer the service.

The customer grants FrontNest a non-exclusive right to host, copy, transmit, back up, and process customer data as necessary to operate the service.

The customer is responsible for obtaining any notices, permissions, or consents required for the guest, staff, or third-party information it enters into FrontNest.

7. Privacy and Confidentiality

FrontNest will handle personal information in accordance with the FrontNest Privacy Policy.

FrontNest will not sell or rent customer personal data to unrelated third parties for their own marketing use.

Each party must keep confidential information received from the other party confidential and must not disclose it except:

• to personnel, contractors, or advisers who need to know it and are subject to confidentiality obligations;
• as required by law or lawful process;
• where the information becomes public through no wrongful act of the receiving party.

8. Acceptable Use Restrictions

You must not:

• copy, resell, sublicense, or commercially exploit FrontNest except as expressly allowed by FrontNest;
• reverse engineer, decompile, or attempt to extract source code except where the law clearly allows it and cannot be excluded;
• interfere with the security, stability, or availability of the service;
• upload malicious code, harmful scripts, or unlawful content;
• use the service to commit fraud, harassment, abuse, infringement, or unauthorised access;
• use FrontNest in a way that is misleading, deceptive, or unconscionable under applicable law.

9. Intellectual Property and Copyright

FrontNest and its licensors own all rights, title, and interest in the FrontNest software, branding, interface design, manuals, documentation, exports templates, and related materials, except for customer data owned by the customer.

These materials are protected by copyright and other intellectual property rights, including under Fiji’s Copyright Act 1999.

You must not copy, adapt, publish, distribute, translate, reverse engineer, or create derivative works from FrontNest materials except:

• as permitted by these Terms;
• as necessary for normal internal use of the subscribed service; or
• as otherwise required by law.

The customer remains responsible for ensuring it has the right to use all logos, photos, content, invoices, policies, attachments, and other materials it uploads into FrontNest.

10. Availability, Support, and Changes

FrontNest may update, improve, modify, suspend, or discontinue features from time to time, including for:

• security
• maintenance
• compliance
• performance
• product improvement

FrontNest will use reasonable efforts to avoid unnecessary disruption, but does not guarantee uninterrupted or error-free availability.

11. Suspension and Termination

FrontNest may suspend or limit access immediately if reasonably necessary to:

• protect the security or integrity of the service;
• respond to fraud, misuse, or unlawful conduct;
• address overdue payment;
• comply with law, regulation, court order, or lawful request;
• prevent harm to FrontNest, the customer, other users, or third parties.

Either party may end the relationship in accordance with any written subscription arrangement or where the other party commits a material breach and does not remedy it within a reasonable time if a remedy is possible.

12. Effect of Termination

On termination or expiry:

• the customer’s access may stop;
• FrontNest may disable or remove access to customer data after a reasonable transition or retention period;
• the customer should export any records it wishes to keep before access ends;
• accrued payment obligations and provisions that by nature should survive will continue.

FrontNest may retain limited records, logs, and backups for security, audit, legal, fraud prevention, billing, and compliance purposes for a reasonable period after termination.

13. Warranties and Disclaimers

To the maximum extent permitted by law:

• FrontNest is provided on an “as is” and “as available” basis;
• FrontNest does not guarantee uninterrupted availability, complete error-free performance, or suitability for every workflow;
• the customer is responsible for reviewing important outputs, calculations, documents, and records before relying on them operationally or legally.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

14. Limitation of Liability

To the maximum extent permitted by law, FrontNest will not be liable for:

• indirect, incidental, special, exemplary, or consequential loss;
• loss of profits, revenue, goodwill, opportunity, or anticipated savings;
• loss arising from customer misuse, poor data entry, poor internal procedures, password compromise, device misuse, or third-party outages outside FrontNest’s reasonable control.

Where liability cannot be excluded but can be limited, FrontNest’s liability is limited to the maximum extent permitted by law.

15. Indemnity

The customer will indemnify FrontNest against claims, losses, damages, liabilities, and reasonable costs arising from:

• the customer’s unlawful or unauthorised use of the service;
• customer data that infringes another person’s rights or breaches confidentiality obligations;
• the customer’s breach of these Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of Fiji.

The parties submit to the non-exclusive jurisdiction of the courts of Fiji, except to the extent a non-excludable law requires a different forum or remedy.

17. Electronic Communications and Records

The customer agrees that FrontNest may use electronic communications, electronic records, electronic notices, and electronic acceptance processes in connection with the service, consistent with the Electronic Transactions Act 2008.

18. Changes to These Terms

FrontNest may update these Terms of Use from time to time. The latest version will apply from the date it is published or otherwise notified. Continued use of FrontNest after an update means acceptance of the updated Terms, unless applicable law requires a different process.

19. Contact

For questions about these Terms, contact FrontNest using the contact details published on the FrontNest website, invoice, or other official FrontNest communication channel.